What's New

07 April 2010

Article: The Impact Of Remote Monitoring On Field Service

A new article on remote monitoring by Field Technologies Online entitled “The Impact Of Remote Monitoring On Field Service” reviewed the same research from the Aberdeen Group that we blogged about in February. It is a good read and offers views on the evolution of remote monitoring.

Some take-aways:
Remote monitoring makes field workers better prepared for on-site visits.

Remote monitoring results in 22% increase in first time fixes.
Remote monitoring increases revenue, cuts fuel and labor costs, and stops unproductive truck-rolls.

The vertical markets with the fastest adoption rates are facility management, transportation, and medical equipment.